Silver Support
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PCL Service is all about working with customers and building strong relationships that last a lifetime.

We are on hand to help you develop new product lines, new products, and are always available to provide advice on moulds, materials, pressure casting machines, and slip productivity. 

As a PCL Service silver customer, we are confident that by using the fantastic services within your cover, you will see how being a PCL Service customer gives your business the edge over the competition and enables you to not only dominate your production but also evolve and grow in new and exciting ways.

Seeing your success is very exciting to us. We look forward to working alongside you and being part of your exciting and growing business.

PCL Service Silver comes with the following services
On-Site Machine & Mould Service

The success of your system is important to us, so as part of your Silver support, we will carry out a visual check of all the machines for leaks. We will replace the filter elements on the air, water, and hydraulic systems and remove and clean the slip filter.  

We also carry out checks on the lubrication system, this includes the slip tank gearbox, robot rail, linear rail and carriages. If needed extra lubrication will be applied.   


Moulds will be visually inspected for damage, leaks and the stops will be inspected. We will also check the mould alignment carriage and any mould maintenance procedures that are being used to ensure these are adequate.

Upon completion, a report will be sent to you for your records.
Remote Access and Support

PCL's remote access and support service strengthen your operation.

Our dedicated support team are on hand to help you by remotely identifying issues and creating solutions to aid you in optimising your operation and minimising your downtime.

You have peace of mind that our remote access ability gives us the freedom to connect to your casting system 24/7.*

Slip Analysis Service

 

Reduce your cycle times and improve yields by optimising your slip for pressure casting.

 

Many more sizes and shapes can be cast compared to standard ceramic forming methods, and often in a shorter production time.

 

Our R&D service on slip materials will ensure you are suitably equipped to maximise the benefit of your investment.

10% discount on Spare Parts

Not only do you receive a consignment stock of spare parts, but you will receive a 10% discount when you use any, meaning that the process of replacing perishables is fast, seamless, and much cheaper with your silver support.

Online Portal

Our customer portal includes a range of useful resources, including your machine information, valuable documents, and a number of best practice modules available to you on our training portal.

These include:

Operator Training
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Machine and mould maintenance
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Mould care and repair
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Mould installation

Consignment Stock of Spares

Improve your operational downtime by benefitting from having a consignment of core spares for your machine with you at your plant.

Having spare parts available to you takes away the delay caused by ordering replacements and waiting for their arrival. 

20 Mould Repair Kits

 

The last thing anyone wants is to slightly damage a mould and experience significant downtime in casting as a result.
 
Provided in a two-part kit, simply pour the parts together, stir well, and then apply to the damaged area for a firm and reliable fix.
 
By repairing your moulds with PCL's porous resin repair kit, your downtime is reduced from several hours to an average of just 30 minutes!

Create your own PCL Service

Using PCL Service Bronze as a baseline service package, you are able to create your own bespoke product by selecting the services you require and not having to pay for what you don't need.

 

PCL give you the control to create a product tailored to your specific needs.

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Additional PCL Service products

Machine Upgrades

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Mould / Piece Design Advisory

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Machine Parts Ordering

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On-Site Engineering Support

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Bespoke Training

Want more from your service support? Why not look at our Gold support package.
Find out more about PCL Service support packages
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PCL Service

+44 (0) 1553 622000
Estuary Road
King's Lynn
Norfolk
PE30 2HS
United Kingdom

pclservice@pclceramics.com

*For some existing machines, installing a monitoring device may be required at an additional cost.

** Discounted mould orders do NOT include frames, however, existing frames can be reusable.