Gold Support
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PCL Service Gold is our most complete service and support package. It is an industry game-changer all about working with customers and building strong relationships that last a lifetime.

At PCL Service, we work with our customers and build a strong relationships with them. PCL Gold takes that a lot further!

 

We help you develop new production lines, innovate new products, and provide advice on moulds technology, materials for mould development, pressure casting machine sustainability solutions, and slip productivity. 

As a PCL Service Gold customer, your service and support will be second to none. We are confident that with PCL Service Gold, you will be experiencing a level of assistance and guidance that cannot be matched by any of our competitors.

 

Let us help you give your business the edge over your competition and enable you to not only dominate your production but also evolve and grow.

PCL Service Gold comes with the following services
Advanced On-Site Machine & Moulds health check

Get our most advanced machine and mould health check at a time of your choosing throughout the year. Do you have a shutdown? Why not service your machine during that time?

The success of your system is important to us, so as part of your Gold support, we will carry out a visual check of all the machines for leaks. Replace filter elements on the air, water, and hydraulic systems, analyse gearbox and hydraulic oil, test air and water quality, system pressure, vibration monitoring, and remove and clean the slip filter.  

We also carry out checks on the lubrication system, this includes the slip tank gearbox, robot rail, linear rail and carriages. If needed extra lubrication will be applied.   

Moulds will be visually inspected for damage, leaks and the stops will be inspected, We will also check the mould alignment carriage and any mould maintenance procedures that are being used to ensure these are adequate.

Upon completion, a report will be sent to you for your records.
Priority Remote Access and Support

PCL's priority remote access and support service strengthen your operation.

As a priority customer, you will have a dedicated contact to help you remotely identify issues, create solutions, and advise on future improvements to ensure your downtime is minimised.

You have peace of mind that our remote access ability gives us the freedom to connect to your casting system 24/7.*

Advanced Slip Analysis Service

 

Reduce your cycle times and improve yields by optimising your slip for pressure casting.

 

Many more sizes and shapes can be cast compared to standard ceramic forming methods, and often in a shorter production time.

 

Our R&D service on slip materials will ensure you are suitably equipped to maximise the benefit of your investment.

On-site Support

Our team are on hand to visit your site and help you identify and rectify any issues you have with your machine. 

As part of our on-site support, we will also advise you on best practices and ensure that your machine is running in the most optimal way possible.

With PCL support, you can rest assured that you and your business is taken care of by the best.
 

10 Mould Repair Kits

 

The last thing anyone wants is to slightly damage a mould and experience significant downtime in casting as a result.
 
Provided in a two-part kit, simply pour the parts together, stir well, and then apply to the damaged area for a firm and reliable fix.
 
By repairing your moulds with PCL's porous resin repair kit, your downtime is reduced from several hours to an average of just 30 minutes!

Recommended Spare Parts Included

 

Minimise your operational downtime by benefitting from having a collection of recommended spares for your machine with you at your plant.

Having your spare parts with you takes away the delay caused by ordering replacements and waiting for their arrival.

Online Training

There are a number of online training modules available to you on our training portal.
These include:

Operator Training
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Machine and mould maintenance
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Mould care and repair
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Mould installation


Certifications are issued upon completion.

10% discount on Repeat Mould Orders

 

Save money every time you order replacement moulds with PCL Service Gold Support. 

Your cover allows you to enjoy a 10% discount on repeat moulds for up to one full complement of moulds per year. **

Priority Mould Ordering

As a Gold member, you get to enjoy the luxury of having priority when ordering replacement moulds. 

We use additional resources to speed up the mould manufacturing process ensuring that you receive your mould orders at an accelerated rate.

As part of our priority promise, you will also be able to benefit from one dedicated PCL contact giving you a much easier ordering process than ever before.

Your contact will be able to keep you up to date on your orders as well as provide advice on mould maintenance and care to ensure you get the best out of your products. 

 
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Additional PCL Service products

Machine Upgrades

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Mould / Piece Design Advisory

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Machine Parts Ordering

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Engineering Service Labour

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Bespoke Training

Find out more about PCL Service support packages
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PCL Service

+44 (0) 1553 622000
Estuary Road
King's Lynn
Norfolk
PE30 2HS
United Kingdom

pclservice@pclceramics.com

*For some existing machines, installing a monitoring device may be required at an additional cost.

** Discounted mould orders do NOT include frames, however, existing frames can be reusable.